Frequently Asked Questions
What is your company guarantee and return policy?
If you don’t absolutely love it, send it back for a full, absolutely iron clad, no hassle refund. It is our goal for customers to be 100% satisfied with their spice purchases.
We are happy to accept a return for a refund within 30 days, with the original receipt. Please contact us at firstname.lastname@example.org and we will be happy to assist you and stand by our money back guarentee and the return process.
Can I buy in wholesale quantities?
Yes. We sell to many restaurants, caterers, diners, etc. Please contact us at email@example.com and we will be happy to assist you and set up an account.
Do you store my payment information?
No. All credit card information is processed securely. Grillin' Gun Powder does not store—and cannot access—your credit card information. We use two-factor authentication to enhance the security of every transaction. Orders are charged in full at the time of purchase.
Can I add items to/change items in my order?
Once your order is placed, we are not able to make adjustments to the order. Please email us at firstname.lastname@example.org if you made a mistake on your order and we will work with you to get your intended items.
What is the best way to store spices?
Our spice shaker bottles will keep the spices fredh the longest if they are properly stored. Air, heat, and light are the enemies of fresh spices. A dark cabinet or drawer will do. The worst place to keep your spices is above the stove because heat from the oven will destroy essential oils in the spices.
How long do spices last?
Once spices are ground, their volatile oils are released and begin to dissipate. We recommended frequent purchases of smaller quantities to asure maximum freshness. A good, simple test is to smell them. If you do not get a strong scent, then it is time to throw them away.
Do your blends contain MSG?
There are no MSG in any of our spices.
Can I buy spices for gifts?
You bet! Many of our orders get shipped as residental and corporate gifts. Ideal gifts for friends who love cooking, for family gatherings, and parties.
We use UPS SurePost®, which is a joint venture between UPS and the USPS. UPS collects the package from us, trucks it to your general neighborhood, and then hands it over to the Post Office for delivery to you. For many customers in urban areas, this is a fast and economical option. For some customers in rural areas and on the west coast, this can take a week or more.
How can I provide feedback and ideas?
You can email us anytime at email@example.com. You can also call us at 561-722-6888. We'd love to hear from you and listen to your ideas, recipes, and feedback
Is there salt or filler in your spice blends?
We never use filler of any kind, and use flake sea salt in all our spice blends. We never add salt to a blend just to bulk it up. All of our blends are low-sodium.
Where do you get your spice blends?
We make all our spice blends in-house. Grillin' Gun Powder's creative cooking staff is constantly tinkering with new spice combinations and has been creating blended recipes for decades.